Frequently Asked Questions | Nadias Jewellery

How many days are the orders prepared?
After your order has been approved, our production time is 5 days on average. However, the production process may vary according to the design details. We advise you to get information from our designers about this period before your order.

Do you have a store where we can see and try the products?
You can visit our workshop in Nurosmaniye and see how it works. If you have a product that you are especially interested in, please contact us so that we can send you the latest information about your favorite model.

How to get to your office?
Our address:Alemdar neighborhood, Himaye-i etfal street NO:6/13 Fatih / Istanbul / TURKEY
Google Maps is marked by Nadias Jewellery. In addition, in the Contact section of our web page, our address map is available. The easiest transportation is 2 minutes up the walk from the Sultanahmet stop by tram.

Does your office have parking facilities in front?
There is a parking lot on the street of our workshop.

Can you make a change in your workshop?
We can make any changes you want in any product.

Can we visit your office any time or do we need to make an appointment?
We advise you to make an appointment on weekdays. Because, we prefer to examine the products in a comfortable way and give you a special consultation. We serve our customers who have come without an appointment, but in case of conflicts with our customers, we may have to keep them waiting a little. We don't make an appointment for Saturday. On Saturday, we provide our customers with services and consultancy according to their order of arrival. We would like to thank you in advance for your understanding.

How can we make an appointment?
You can contact us at +90 212 526 86 08 or by email at info@nadiasjewellery.com.tr

Can we learn your working days and hours?
We are open from 09:00 to 19:00 on weekdays and from 12:00 to 15:00 on Saturdays. We are closed on Sundays.

I don't know how to measure the ring / measure my girlfriend's ring. How can we follow a path?
It is the healthiest way to get your ring size in our store. If you are not able to come to our store, you can take your measurements from a nearby jeweler. If you are going to prepare a surprise ring for your girlfriend, you can bring us a ring with a ring full of finger. Rope measurement and so on. The methods usually give the wrong result. You can contact us for other alternative measurement methods. We haven't exchanged diamonds before.

Can you direct us about this?
The process of preparing your dream marriage ring is a very enjoyable experience. You don't have to worry or worry about it. When you come to our store all the technical and design details you need to know about Diamond will be explained in detail.

If we bring our own diamonds or stone, can you prepare products using them?
Yes, this is possible.

Do you produce products?
Yes. The design and production of all products belong to us completely.

Do you provide warranty and certificate?
Yes. All of our products are guaranteed by Nadias Jewellery Certificate and are sold as certified and certified.

Do you maintain the jewelry we bought?
Yes. Every product you buy from Nadias Jewellery is always free for you when you need it. In general, we recommend that you regularly maintain it once or twice a year. In this way, the jewelry you receive will keep the glow as it was on the first day and will make you use it for a lifetime.

Are you renovating in case the ring size is big or small?
Yes. We change the size of our rings suitable for enlargement or reduction free for our customers. Not only is it full or the design is not suitable for the measurement change, we demand a replacement fee for the new rings.